Refund policy
Non-Returnable Items After 30-Days
Some items can’t be returned after the 30-day period due to the nature of the product.
Business to business transactions are not returnable unless the item(s) is faulty.
Any deposit that is taken in agreement with the customer that is classed as non-refundable, will not be refunded if the item is cancelled as an order. At the discretion of CrabJuice Accessories we may offer a store credit in whole or part, depending on the circumstances.
Please note, bespoke or custom products are non-refundable.
T&C - Returning an Unwanted Product
At CrabJuice Accessories, we offer an easy 30-day returns service.
If your product is faulty and you have received the incorrect product, CrabJuice Accessories will cover the cost of the return.
If your product isn’t faulty, we kindly ask that you pay for the return.
Customers have 30 days to return their unwanted products and 30 days if the product is faulty.
The item(s) needs to be complete with all packaging undamaged, user manuals and all associated accessories included. If the goods are not returned in full, CrabJuice Accessories reserves the right to dispute, potentially refuse the refund or charge a restocking fee.
Items that are totally as new, not unpacked and in a re-saleable condition will be refunded in full, minus the carriage costs of the return.
If unwanted items are returned with damaged packaging will be subject to a restocking fee.
In the rare and unfortunate event of the incorrect item being received, CrabJuice Accessories will ship the correct Item to the customer. CrabJuice Accessories will contact the customer regarding the return of the incorrect item. The customer will see no extra charges. If you have received the incorrect item, please email contact@crabjuice.net
If you wish to exchange the product for another model or variant, the original item must be shipped back to CrabJuice Accessories prior to the new product being shipped. Differences in price will be charged or refunded depending on the difference. Re-stocking fees may also apply, as well as the cost of the carriage.